2nd Annual In-Progress Review

NYServes – Upstate hosted its 2nd Annual In-Progress Review (IPR) on January 30th, 2018 at the Monroe County Rundel Memorial Library. This special event was a chance for the Coordination Center and the Institute for Veterans and Military Families (IVMF) to report on last year’s qualitative and quantitative goals, provide an overview of veteran family demographics, present case studies and service delivery data, and update the public on the ongoing development of the network. It was also a chance for the public, private, and non-profit organizations who collectively use and support the network to meet face-to-face, give testimonials, and ask questions.

I attended as the Manager of Supportive Services at the Veterans Outreach Center (VOC) and also as a case manager who quickly realized the value of the network when it was first established in 2016. As I stated at the IPR “making a referral to NYServes for services that my organization does not directly provide, allows me to focus on the things I can do such as: immediate crisis management and housing stability”. It continues to be a valuable tool that my team and I use daily.

The highlight of the day was an actual case example of a U.S. Navy veteran and her teenage daughter who became homeless in 2017. We were honored by her attendance and she gave an emotional account of the crisis which brought her through the doors of the VOC and her positive transition to an NYServes Care Coordinator. With their support she began addressing important legal and household needs; the end result being a safe stable home and a veteran family that truly felt cared about by their community.

Roderick Castle, LCAT, ATR-BC