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Your NYServes Team

Below are members of the NYServes team who help serve the veterans, service members and their families of Upstate New York.

Rachel Volpe

Rachael Volpe

Coordination Center Team Leader

Rachael Volpe joined Veterans Outreach Center (VOC) in January 2016. Rachael holds a Bachelor’s of Science in Social Work from Roberts Wesleyan College, where she was part of the Phi Alpha Honor Society: Mu Omega Chapter. During her studies, Rachael worked with young mothers under the Successful Pathways program, volunteered with the local chapter of Horizons at the Harley School, and spent a semester abroad in Florence, Italy learning about local human service initiatives.

Prior to graduation, Rachael was employed at Salvation Army and worked in the housing program and Emergency Family Services unit. Since joining VOC, she has assisted homeless and at-risk populations in our VA Supportive Services for Veteran Families program, serving veterans and families in a five-county region. As our new Coordination Center Team Leader, Rachael is excited to bring together community organizations across New York State to serve those who have served us.

Penny Friedman

Penelope Friedman

Care Coordinator

Penelope Friedman joined Veterans Outreach Center (VOC) in January 2016. In 2011 and after 20 years of service, Penny retired from the United States Army as a Master Sergeant. Penny’s military career highlights her work at home and abroad including a tour in Iraq, and being stationed in Rochester, NY, Germany, Utah, Washington DC, and Virginia. While stationed in Rochester at the 98th Division Headquarters, she served as the Assistant Inspector General. Penny’s final assignment was at the Military Intelligence Readiness Command (MIRC), Ft. Belvoir, VA. She served as the Mobilization Non Commissioned Officer in Charge (NCOIC) and the General Staff NCOIC of the Personnel Section.

Following her retirement, Penny utilized her Post 9/11 education benefits to earn a Bachelor’s Degree in Business Management from SUNY at Brockport. As a wife to a fellow Army veteran and as a mother, she understands the stresses and challenges that military life places on families. Penny hopes to take her own experience and use it to help veterans and their families across Upstate New York.

Serving America’s Military Families